engineering.tomorrow.together.

At thyssenkrupp we have more than 161,000 employees in 78 countries and annual sales of almost €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

Sales Representative – Service/Repair (Atlanta)
thyssenkrupp Elevator Corp,
Location Marietta

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
 
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Safety is a core value of our business and our commitment to YOU! It is woven into our culture each and every day.

Your responsibilities

The first 3 letters in workplace safety are Y-O-U!

thyssenkrupp Elevator Americas is currently seeking an experienced Sales Representative - Service/Repair in Atlanta, GA.

 

Essential duties and responsibilities:

 

  • Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction
  • Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups
  • Develops capital plans for customers to address their short- and long-term building needs
  • Maintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements
  • Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals
  • Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals
  • Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals
  • Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues
  • Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate
  • Keeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations. Uses company-provided sales management software
  • Maintains a strong understanding of thyssenkrupp Elevator, its regional and company mission and objectives, ethical standards and code of conduct
  • Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline
  • Assists in A/R collection efforts to ensure prompt payment from customers
  • Conducts customer follow-up on all proposals
  • Upon customer’s acceptance, coordinates submittal packages through the approval process and creates change orders as requested
  • Visits project sites when necessary and works with operations department to ensure customer’s needs and deadlines are being met
  • Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods
  • Performs other duties as may be assigned

Your profile

  • Bachelor’s Degree required
  • Successful track record of sales performance
  • Strong verbal and written communication skills 
  • Pattern of achievement and self-motivation are critical to the success of this role
  • 1-2 years of elevator experience preferred
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
About thyssenkrupp
At thyssenkrupp we have more than 156,000 employees in nearly 80 countries and annual sales of €39 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
 
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Safety is a core value of our business and our commitment to YOU! It is woven into our culture each and every day.

Your responsibilities

The first 3 letters in workplace safety are Y-O-U!

thyssenkrupp Elevator Americas is currently seeking an experienced Sales Representative - Service/Repair in Atlanta, GA.

 

Essential duties and responsibilities:

 

  • Exceeds sales goals and quotas by utilizing company tools for service and repair growth and cancellation reduction
  • Manages service accounts by visiting with Tier 1, 2 and 3 customers within assigned territory, to develop ongoing relationships with customers and build an understanding of their needs and wants. Includes building relationships in BOMA and other associated groups
  • Develops capital plans for customers to address their short- and long-term building needs
  • Maintains a strong working knowledge of company products by attending training classes, and studying factory equipment manuals and supplier information. Includes developing knowledge of local elevator code requirements
  • Prepares repair job proposals by estimating labor and other job costs using estimating software program. For items not in the program, obtains price estimates from suppliers and manually calculates. Includes reviewing blueprints, surveying equipment and interfacing with operations personnel for additional input and approvals
  • Prepares service contract bids. Includes reviewing blueprints and surveying equipment when necessary and interfacing with operations personnel for additional input and approvals
  • Receives and responds to written and oral questions related to quoted repairs and service contracts. Includes performing follow-up with customers on all service and repair proposals
  • Monitors the status of current service contracts by visiting job sites and customers within assigned territory, ensuring customer satisfaction with service; resolves outstanding issues
  • Contacts service customers regarding contract renewal prior to contract expiration; advises of price increases if appropriate
  • Keeps timely, well organized records of sales activities including but not limited to proposals, bookings, losses and cancellations. Uses company-provided sales management software
  • Maintains a strong understanding of thyssenkrupp Elevator, its regional and company mission and objectives, ethical standards and code of conduct
  • Utilizes the Customer Relations Management (CRM) tool to update and manage sales pipeline
  • Assists in A/R collection efforts to ensure prompt payment from customers
  • Conducts customer follow-up on all proposals
  • Upon customer’s acceptance, coordinates submittal packages through the approval process and creates change orders as requested
  • Visits project sites when necessary and works with operations department to ensure customer’s needs and deadlines are being met
  • Maintains strong familiarity of company products by attending company training classes, and reviewing factory equipment updates and supplier goods
  • Performs other duties as may be assigned
Your profile
  • Bachelor’s Degree required
  • Successful track record of sales performance
  • Strong verbal and written communication skills 
  • Pattern of achievement and self-motivation are critical to the success of this role
  • 1-2 years of elevator experience preferred
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions