engineering.tomorrow.together.

At thyssenkrupp we have more than 158,000 employees in 79 countries and annual sales of €41,5 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

Technical CRM Consultant (all genders welcome)
thyssenkrupp Industrial Solutions AG (BA),
Location Essen

The Industrial Solutions business area of thyssenkrupp is a leading partner for the engineering, construction and service of industrial plants and systems. Based on more than 200 years of experience we supply tailored, turnkey plants and components for customers in the chemical, fertilizer, cement, mining and steel industries. As a system partner to the automotive, aerospace and naval sectors we develop highly specialized solutions to meet the individual requirements of our customers. Around 21,000 employees at over 70 locations form a global network with a technology portfolio that guarantees maximum productivity and cost-efficiency.

Your responsibilities

As Senior CRM Manager in the business area thyssenkrupp Industrial Solutions your main responsibilities are the ongoing consulting of our customers in the Microsoft Dynamics CRM environment. In this role you report directly to the Head of CRM.

  • You will be in active contact with the different business units and external service providers.
  • You manage projects and steer the expectations of the Stakeholders.
  • You like to think strategically and work towards goal-oriented and result-oriented solutions for TK industrial solutions CRM.
  • Analysis of existing business processes and derivation of a valid solution concept.
  • Proactive recognition of new customer requirements as well as sustainable consulting of customers regarding new releases, updates and functionalities.
  • Be responsible for the quality assurance of the results and manage continuous improvement efforts for the solution.
  • Creation of business cases for the respective departments and verification of IT requirements.

Your profile

  • The role requires education to degree level in a relevant discipline (e.g. IT, business administration, sales, marketing etc.).
  • You have at least 3-5 years of professional experience in a similar function, preferably in a IT/CRM environments.
  • In-depth knowledge and proven experience in the field of consulting and implementation of CRM solutions based on Microsoft Dynamics CRM (online).
  • You are experienced in working in complex environments.
  • You are able to analyze complex business processes because of your strong conceptual thinking.
  • Excellent social and communicational skills to be able to work in different team constellations
  • Your way of working is goal oriented and assertive.
  • Very good knowledge in MS Office (Excel, Power Point, Word).
About thyssenkrupp
At thyssenkrupp we have more than 156,000 employees in nearly 80 countries and annual sales of €39 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

The Industrial Solutions business area of thyssenkrupp is a leading partner for the engineering, construction and service of industrial plants and systems. Based on more than 200 years of experience we supply tailored, turnkey plants and components for customers in the chemical, fertilizer, cement, mining and steel industries. As a system partner to the automotive, aerospace and naval sectors we develop highly specialized solutions to meet the individual requirements of our customers. Around 21,000 employees at over 70 locations form a global network with a technology portfolio that guarantees maximum productivity and cost-efficiency.

Your responsibilities

As Senior CRM Manager in the business area thyssenkrupp Industrial Solutions your main responsibilities are the ongoing consulting of our customers in the Microsoft Dynamics CRM environment. In this role you report directly to the Head of CRM.

  • You will be in active contact with the different business units and external service providers.
  • You manage projects and steer the expectations of the Stakeholders.
  • You like to think strategically and work towards goal-oriented and result-oriented solutions for TK industrial solutions CRM.
  • Analysis of existing business processes and derivation of a valid solution concept.
  • Proactive recognition of new customer requirements as well as sustainable consulting of customers regarding new releases, updates and functionalities.
  • Be responsible for the quality assurance of the results and manage continuous improvement efforts for the solution.
  • Creation of business cases for the respective departments and verification of IT requirements.
Your profile
  • The role requires education to degree level in a relevant discipline (e.g. IT, business administration, sales, marketing etc.).
  • You have at least 3-5 years of professional experience in a similar function, preferably in a IT/CRM environments.
  • In-depth knowledge and proven experience in the field of consulting and implementation of CRM solutions based on Microsoft Dynamics CRM (online).
  • You are experienced in working in complex environments.
  • You are able to analyze complex business processes because of your strong conceptual thinking.
  • Excellent social and communicational skills to be able to work in different team constellations
  • Your way of working is goal oriented and assertive.
  • Very good knowledge in MS Office (Excel, Power Point, Word).

Contact details

Agata Kotula
Recruiting Expert

Tel: +49 201 844 532665

http://karriere.thyssenkrupp.com

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