engineering.tomorrow.together.

At thyssenkrupp we have more than 161,000 employees in 78 countries and annual sales of almost €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

BR 49 Lead Customer Service Rep Lead
thyssenkrupp Aerospace,
Location Kent

thyssenkrupp Aerospace is a subsidiary of the internationally operating thyssenkrupp Group. We focus on supplying aerospace raw materials and finished part logistics to the world’s leading aerospace companies and their supply chains. Operating from 35 service centers in 15 countries throughout the Americas, Europe and Asia Pacific enables us to aggregate demand across a single supply chain on behalf of the world’s leading OEM’s, while at the same time providing a truly responsive local service to meet the needs of individual subcontractors anywhere in the world.

Your responsibilities

The Senior Account Specialist position is for an individual with leading customer service and problem solving experience. Providing administrative support to the Boeing TMX strategy participants. Provides in-depth troubleshooting and problem solving, interacting with Boeing, TMX Aerospace purchasing, emergent support, and strategy participants. Acts as resource for Account Specialists.

Your profile

  • Perform general office administration duties, including: answer incoming phone calls, emails, copying, faxing, and filing. Provide customer service regarding products, services, and order status.
  • Accurately enter and process orders; including specialty order entry: Web/EDI, NNS, Skin Sheet, Mill Direct, Coil, Titanium, Forging, JIT, Kits/Kanban (as assigned). Ensuring all orders are placed in a timely manner.
  • Provides support and assists the company as necessary for AOG requests.
  • Initiate NCD material rejection, and/or credit claims for corporate quality and claims department for review; facilitate completion.
  • Facilitate logistics scheduling, tracking; coordinate with freight forwarders and warehouses (as needed.)
  • Identify order exceptions required for best part, freight and material optimization.

Requirements:

  • Background should include a minimum of three years’ customer service experience in a high volume, fast paced customer service environment.
  • Senior Account Specialists must possess strong organizational and communication skills.
  • Must be computer literate, possess strong problem solving skills, and the ability to successfully manage multiple projects.
  • Must have demonstrated responsibility for assignments, knowledge of mainframe, Inside Sales System, and TMX Aerospace products.
  • The ability to complete projects as assigned with minimal supervision.

Educational Requirements:

  • 2 yr. /4 yr. College degree preferred; or equal years’ experience.
  • Minimum high school diploma/GED and 2+ yrs. customer service or insides sales experience.
About thyssenkrupp
At thyssenkrupp we have more than 156,000 employees in nearly 80 countries and annual sales of €39 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

thyssenkrupp Aerospace is a subsidiary of the internationally operating thyssenkrupp Group. We focus on supplying aerospace raw materials and finished part logistics to the world’s leading aerospace companies and their supply chains. Operating from 35 service centers in 15 countries throughout the Americas, Europe and Asia Pacific enables us to aggregate demand across a single supply chain on behalf of the world’s leading OEM’s, while at the same time providing a truly responsive local service to meet the needs of individual subcontractors anywhere in the world.

Your responsibilities

The Senior Account Specialist position is for an individual with leading customer service and problem solving experience. Providing administrative support to the Boeing TMX strategy participants. Provides in-depth troubleshooting and problem solving, interacting with Boeing, TMX Aerospace purchasing, emergent support, and strategy participants. Acts as resource for Account Specialists.

Your profile
  • Perform general office administration duties, including: answer incoming phone calls, emails, copying, faxing, and filing. Provide customer service regarding products, services, and order status.
  • Accurately enter and process orders; including specialty order entry: Web/EDI, NNS, Skin Sheet, Mill Direct, Coil, Titanium, Forging, JIT, Kits/Kanban (as assigned). Ensuring all orders are placed in a timely manner.
  • Provides support and assists the company as necessary for AOG requests.
  • Initiate NCD material rejection, and/or credit claims for corporate quality and claims department for review; facilitate completion.
  • Facilitate logistics scheduling, tracking; coordinate with freight forwarders and warehouses (as needed.)
  • Identify order exceptions required for best part, freight and material optimization.

Requirements:

  • Background should include a minimum of three years’ customer service experience in a high volume, fast paced customer service environment.
  • Senior Account Specialists must possess strong organizational and communication skills.
  • Must be computer literate, possess strong problem solving skills, and the ability to successfully manage multiple projects.
  • Must have demonstrated responsibility for assignments, knowledge of mainframe, Inside Sales System, and TMX Aerospace products.
  • The ability to complete projects as assigned with minimal supervision.

Educational Requirements:

  • 2 yr. /4 yr. College degree preferred; or equal years’ experience.
  • Minimum high school diploma/GED and 2+ yrs. customer service or insides sales experience.