engineering.tomorrow.together.

At thyssenkrupp we have more than 161,000 employees in 78 countries and annual sales of almost €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

Sales Coordinator - Service
thyssenkrupp Elevator Corp,
Location Roanoke

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
 
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Safety is a core value of our business and our commitment to YOU! It is woven into our culture each and every day.

Your responsibilities

The first 3 letters in workplace safety are Y-O-U!

thyssenkrupp Elevator Americas is currently seeking an experienced Sales Coordinator - Service in Roanoke, VA.

Responsible for performing all administrative duties associated with processing service contracts, customer changes and supporting the service and repair sales departments as needed.

Essential duties and responsibilities:

  • Reviews service contract booking packages. Includes completing customer number request forms, reviewing and completing Installed Base forms and verifying the service contract transmittal forms. Creates branch service file and mechanic file
  • Ensures that customer change forms are accurate and forwards to regional contract administrators. Completes service contract change requests and attaches all relevant information to existing contract
  • Verifies all information on new EDS sheets and updates contact information in service contracts. Searches databases, customers, Installed Base and service contracts for existing information
  • Runs mass escalation report. Includes exporting and formatting report into Excel and forwarding to branch manager for review
  • Receives and reviews final acceptances from construction and modernization departments. Processes owner and unit changes as necessary
  • Prepares monthly NIM report for Corporate; checks accuracy and forwards to sales group and branch manager; updates NIM tracker
  • Prints special deck invoices and mails to customers. Prints service contract invoices upon request from customers or branch
  • Runs and reviews monthly sales growth report and compares to the Regional Contract Department’s report and Hyperion
  • Maintains branch cancellation log. Completes and forwards cancellation package to regional contract administrators
  • Assists the operations department and tk communications with programming ADA phones
  • Participates in monthly A/R conference calls with Regional Collectors. Actively pursues and follows-up on A/R items
  • Prepares and submits credit memos. Actively cleanses unapplied credits and submits washout requests as necessary
  • Assists with processing certificates of insurance for service jobs
  • Sets up customers in Customer Service Portal
  • Maintains PCard for use by branch
  • Processes new hire paperwork for non-union employees as necessary, coordinating with District Administrative Manager or Office Manager
  • Assists with compiling data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data)
  • Opens and distributes incoming mail and faxes
  • Supports sales efforts as needed
  • Performs other duties as assigned

 

Your profile

  • High school diploma or GED (general education degree) required
  • One year certificate from college or technical school preferred
  • One year of sales support in a high volume environment
  • Some elevator repair administrative work preferred
  • Oracle database knowledge
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
About thyssenkrupp
At thyssenkrupp we have more than 156,000 employees in nearly 80 countries and annual sales of €39 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
 
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Safety is a core value of our business and our commitment to YOU! It is woven into our culture each and every day.

Your responsibilities

The first 3 letters in workplace safety are Y-O-U!

thyssenkrupp Elevator Americas is currently seeking an experienced Sales Coordinator - Service in Roanoke, VA.

Responsible for performing all administrative duties associated with processing service contracts, customer changes and supporting the service and repair sales departments as needed.

Essential duties and responsibilities:

  • Reviews service contract booking packages. Includes completing customer number request forms, reviewing and completing Installed Base forms and verifying the service contract transmittal forms. Creates branch service file and mechanic file
  • Ensures that customer change forms are accurate and forwards to regional contract administrators. Completes service contract change requests and attaches all relevant information to existing contract
  • Verifies all information on new EDS sheets and updates contact information in service contracts. Searches databases, customers, Installed Base and service contracts for existing information
  • Runs mass escalation report. Includes exporting and formatting report into Excel and forwarding to branch manager for review
  • Receives and reviews final acceptances from construction and modernization departments. Processes owner and unit changes as necessary
  • Prepares monthly NIM report for Corporate; checks accuracy and forwards to sales group and branch manager; updates NIM tracker
  • Prints special deck invoices and mails to customers. Prints service contract invoices upon request from customers or branch
  • Runs and reviews monthly sales growth report and compares to the Regional Contract Department’s report and Hyperion
  • Maintains branch cancellation log. Completes and forwards cancellation package to regional contract administrators
  • Assists the operations department and tk communications with programming ADA phones
  • Participates in monthly A/R conference calls with Regional Collectors. Actively pursues and follows-up on A/R items
  • Prepares and submits credit memos. Actively cleanses unapplied credits and submits washout requests as necessary
  • Assists with processing certificates of insurance for service jobs
  • Sets up customers in Customer Service Portal
  • Maintains PCard for use by branch
  • Processes new hire paperwork for non-union employees as necessary, coordinating with District Administrative Manager or Office Manager
  • Assists with compiling data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data)
  • Opens and distributes incoming mail and faxes
  • Supports sales efforts as needed
  • Performs other duties as assigned

 

Your profile
  • High school diploma or GED (general education degree) required
  • One year certificate from college or technical school preferred
  • One year of sales support in a high volume environment
  • Some elevator repair administrative work preferred
  • Oracle database knowledge
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions