engineering.tomorrow.together.

At thyssenkrupp we have more than 161,000 employees in 78 countries and annual sales of almost €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

Senior Field Support Engineer (Atlanta/Remote)
thyssenkrupp Elevator Corp,
Location Atlanta

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
 
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Safety is a core value of our business and our commitment to YOU! It is woven into our culture each and every day.

Your responsibilities

thyssenkrupp Elevator Americas is currently seeking an experienced Senior Field Support Engineer in Atlanta, GA.

This role will provide technical support to the field organization via phone, site visits, written instructions and training with comprehensive knowledge of one or more product lines.

Essential duties and responsibilities:

 

  • Provides technical assistance to the field organization covering most of the company’s current portfolio via phone and site visits.
  • End of Product Life process support, works with PLM & obsolescence committee to develop potential service solutions.
  • Leads the preparation of product & repair process documentation and bulletins for field use.
  • Instructs others technically in products and processes.
  • Performs beta or other testing to provide performance feedback to the Quality, R&D Engineering and Manufacturing Plant groups.
  • Trains Field Mechanics and Support Engineers, I-IV as required.
  • Must be a subject matter expert in multiple components and product lines.
  • Works under the minimal supervision of the ITS Director.
  • Contributes to OU level special projects and other duties as assigned (project teams).
  • Leads IoT data analytics activities for Support Engineers I-IV as required.
  • Proactively develop solutions for sick unit or portfolios through IoT data and advise branch operations with solutions
  • ANSI Codes & Standards support

Your profile

  • Bachelor’s degree or higher in a technical field of study or 15 years relevant elevator work experience
  • Fifteen (15) years or more equivalent elevator work experience required
  • QEI Certification preferred
  • NEIEP or NEII Certification preferred
  • OSHA 10hr Certificate
  • Quality System Training
  • Must have the ability to work independently with little direct supervision
  • Strong work experience or education in more than one of the following: hydraulics, static motor drives, microprocessors, machines, electronics and IoT data
  • Experience working with Quality management & tracking systems
  • Demonstrated ability to work with test equipment and hand tools as required
  • Demonstrated exceptional customer service and problem-solving skills
  • Demonstrated strong decision making and analytical skills
  • Possess the ability to effectively communicate; written and verbally
  • Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
  • Must be able to possess a valid passport
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

About thyssenkrupp
At thyssenkrupp we have more than 156,000 employees in nearly 80 countries and annual sales of €39 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
 
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Safety is a core value of our business and our commitment to YOU! It is woven into our culture each and every day.

Your responsibilities

thyssenkrupp Elevator Americas is currently seeking an experienced Senior Field Support Engineer in Atlanta, GA.

This role will provide technical support to the field organization via phone, site visits, written instructions and training with comprehensive knowledge of one or more product lines.

Essential duties and responsibilities:

 

  • Provides technical assistance to the field organization covering most of the company’s current portfolio via phone and site visits.
  • End of Product Life process support, works with PLM & obsolescence committee to develop potential service solutions.
  • Leads the preparation of product & repair process documentation and bulletins for field use.
  • Instructs others technically in products and processes.
  • Performs beta or other testing to provide performance feedback to the Quality, R&D Engineering and Manufacturing Plant groups.
  • Trains Field Mechanics and Support Engineers, I-IV as required.
  • Must be a subject matter expert in multiple components and product lines.
  • Works under the minimal supervision of the ITS Director.
  • Contributes to OU level special projects and other duties as assigned (project teams).
  • Leads IoT data analytics activities for Support Engineers I-IV as required.
  • Proactively develop solutions for sick unit or portfolios through IoT data and advise branch operations with solutions
  • ANSI Codes & Standards support
Your profile
  • Bachelor’s degree or higher in a technical field of study or 15 years relevant elevator work experience
  • Fifteen (15) years or more equivalent elevator work experience required
  • QEI Certification preferred
  • NEIEP or NEII Certification preferred
  • OSHA 10hr Certificate
  • Quality System Training
  • Must have the ability to work independently with little direct supervision
  • Strong work experience or education in more than one of the following: hydraulics, static motor drives, microprocessors, machines, electronics and IoT data
  • Experience working with Quality management & tracking systems
  • Demonstrated ability to work with test equipment and hand tools as required
  • Demonstrated exceptional customer service and problem-solving skills
  • Demonstrated strong decision making and analytical skills
  • Possess the ability to effectively communicate; written and verbally
  • Must be proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
  • Must be able to possess a valid passport
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions