engineering.tomorrow.together.

At thyssenkrupp we have more than 158,000 employees in 79 countries and annual sales of € 41.5 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all over the world - but we always work together. We have over 200 years experience in industry and the latest cutting-edge technology. We have a position that's right for you, that piques your interest, and that puts your skills to the test.

Supervisor, Accounts Receivable - Service/Repair
thyssenkrupp Elevator Corp,
Location Atlanta

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
 
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Your responsibilities

Summary/Objective

Responsible for training and support of assigned service and repair collectors within the collections department to ensure that plan goals are exceeded and the company’s business interests are protected.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Oversees and monitors the collection efforts of assigned collectors to ensure adherence to company protocols and collection goals are exceeded. Includes promoting prompt payment of outstanding invoices and other matters that will maximize cash flow.
  2. Reviews aging reports with collectors, and engages branch and region management as needed to expedite resolution of outstanding payments. Includes participating in monthly branch and region accounts receivable meetings with collectors, and branch and region management. Includes calling on large and delinquent accounts when escalated and/or appropriate.
  3. Monitors the performance of collectors by engaging in the performance management process, monthly AR performance reviews, and holding employees accountable for meeting their goals. Rewards and recommends employee discipline as necessary.
  4. Assumes frontline collections responsibilities in the case of collector absences and position vacancies when assignment to another collector is not a viable option.
  5. Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR when escalated and/or appropriate.
  6. Responsible for collaborating with branch management when action items by them are needed.
  7. Provides training and participates in meetings with collectors to review protocols and best practices.
  8. Responsible for all training responsibilities for new hires and making sure that existing collectors are trained should they be moved to different assignment within the collections team.
  9. Drives resolution to problematic billing by regularly teaming up with the Billing Supervisors for problem solving, leading to long term solutions.
  10. Supports the frontline collector, upon escalation, in discussing with a Branch Manager for the issuing of suspension of services notice (“Hold Letters”) and final demand letters to non-paying customers
  11. Supports the frontline collector in the preparation of legal packages for placement with attorneys. Ensures packages contain all necessary documentation to improve the company’s success rate in collecting outstanding payments.
  12. Performs other duties as assigned.

Supervisory Responsibility

This position is directly responsible for training and support for the collectors in the service and repair lines of business. The individual carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. All hiring, coaching, performance management and terminations are to be in coordination with HR support and approval.

 

Your profile

Preferred Education and Experience

  1. 2 to 5+ years related experience in a collections leadership role
  2. Elevator industry or service related field experience
  3. Ability to read and interpret business contracts, technical procedures and government regulations
  4. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

 

Relocation benefits may be available to current active full time thyssenkrupp Elevator employees subject to applicable eligibility criteria. Relocation benefits are not available to external candidates or candidates on a temporary  assignment with the company.  

About thyssenkrupp
At thyssenkrupp we have more than 156,000 employees in nearly 80 countries and annual sales of €39 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
 
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Your responsibilities

Summary/Objective

Responsible for training and support of assigned service and repair collectors within the collections department to ensure that plan goals are exceeded and the company’s business interests are protected.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Oversees and monitors the collection efforts of assigned collectors to ensure adherence to company protocols and collection goals are exceeded. Includes promoting prompt payment of outstanding invoices and other matters that will maximize cash flow.
  2. Reviews aging reports with collectors, and engages branch and region management as needed to expedite resolution of outstanding payments. Includes participating in monthly branch and region accounts receivable meetings with collectors, and branch and region management. Includes calling on large and delinquent accounts when escalated and/or appropriate.
  3. Monitors the performance of collectors by engaging in the performance management process, monthly AR performance reviews, and holding employees accountable for meeting their goals. Rewards and recommends employee discipline as necessary.
  4. Assumes frontline collections responsibilities in the case of collector absences and position vacancies when assignment to another collector is not a viable option.
  5. Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR when escalated and/or appropriate.
  6. Responsible for collaborating with branch management when action items by them are needed.
  7. Provides training and participates in meetings with collectors to review protocols and best practices.
  8. Responsible for all training responsibilities for new hires and making sure that existing collectors are trained should they be moved to different assignment within the collections team.
  9. Drives resolution to problematic billing by regularly teaming up with the Billing Supervisors for problem solving, leading to long term solutions.
  10. Supports the frontline collector, upon escalation, in discussing with a Branch Manager for the issuing of suspension of services notice (“Hold Letters”) and final demand letters to non-paying customers
  11. Supports the frontline collector in the preparation of legal packages for placement with attorneys. Ensures packages contain all necessary documentation to improve the company’s success rate in collecting outstanding payments.
  12. Performs other duties as assigned.

Supervisory Responsibility

This position is directly responsible for training and support for the collectors in the service and repair lines of business. The individual carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems. All hiring, coaching, performance management and terminations are to be in coordination with HR support and approval.

 

Your profile

Preferred Education and Experience

  1. 2 to 5+ years related experience in a collections leadership role
  2. Elevator industry or service related field experience
  3. Ability to read and interpret business contracts, technical procedures and government regulations
  4. Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

 

Relocation benefits may be available to current active full time thyssenkrupp Elevator employees subject to applicable eligibility criteria. Relocation benefits are not available to external candidates or candidates on a temporary  assignment with the company.