engineering.tomorrow.together.

At thyssenkrupp we have more than 158,000 employees in 79 countries and annual sales of € 41.5 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all over the world - but we always work together. We have over 200 years experience in industry and the latest cutting-edge technology. We have a position that's right for you, that piques your interest, and that puts your skills to the test.

Operations Quality Manager - Hoover, AL
thyssenkrupp Supply Chain Services NA, Inc.,
Location Hoover

Materials Services - With 480 branches in 40 countries the Business Area Materials Services concentrates on the worldwide trade of raw material and construction material. Coal, metals, gases, plastics in all shapes, qualities and dimensions as well as complex supply-chain solutions- this is for what this Business Area stands for.

thyssenkrupp Supply Chain Services strives to be the preferred supplier of value-added product management and industrial services for the manufacturing industry in North America, differentiating itself from competitors through superior reliability and quality of service, performance excellence, continuous improvement, and emphasis on creation of value. Successful partnerships with the automotive industry, its Tier I, Tier II, and Tier III suppliers, and other original equipment manufacturers (OEM) and assemblers are the foundation of successful growth as a service provider of choice. Major market segments also include consumer goods, white goods, beverage and pharmaceutical industries. Services include supply chain management, logistics management, testing and inspection services, and packaging and kitting.

Your responsiblities

Represent thyssenkrupp in a positive and professional manner by providing exceptional quality assurance support to customers both on and off site. Work directly with thyssenkrupp Management and Supervisors to ensure customer requirements are implemented.

  • Coordinate sorting, inspection and packing assignments as negotiated between the company and each respective client
  • Understand the needs of the client, and requirements for each specific assignment to ensure jobs are completed satisfactorily
  • Hire and schedule employees for assignments as necessary, ensure assignments have proper work instructions and employees are trained. Assign employees to various tasks required to complete a job successfully
  • Evaluate employees’ job performance and address issues in a manner that is consistent with company policies and practices
  • Develop Team Leaders to assist in job start-ups, training of inspectors, and supervising work onsite
  • Handle customer inquiries about specific jobs, dealing with/investigating issues, complaints, and/or problems that arise. Know when to make decisions, or when to defer to higher authorities
  • Address problems and deal with conflicts that may arise amongst customers or employees as necessary
  • Document all information pertaining to various jobs, including all information surrounding customer contact, employee contact, issues, concerns or problems
  • Complete all required administrative duties, including reports and correspondence, as assigned for each respective customer and job
  • Develop relationships to lead to additional business opportunities within current accounts
  • Review monthly status of payment on accounts and follow up with the appropriate customer contact on those accounts with payments in arrears of 60 days or more. Communicate issue with the Credit Manager as appropriate.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Your profile

• Strong leadership and multi tasking ability
• Excellent organizational skills
• A minimum of 4 years previous experience in a customer service and supervisory capacity
• Preferred experience in the Quality Services / manufacturing arena
• Understanding of measurement units and tolerancing; ability to train others in this area
• Computer literate, able to utilize MS Word, Excel and PowerPoint and email software

About thyssenkrupp
At thyssenkrupp we have more than 156,000 employees in nearly 80 countries and annual sales of €39 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

Materials Services - With 480 branches in 40 countries the Business Area Materials Services concentrates on the worldwide trade of raw material and construction material. Coal, metals, gases, plastics in all shapes, qualities and dimensions as well as complex supply-chain solutions- this is for what this Business Area stands for.

thyssenkrupp Supply Chain Services strives to be the preferred supplier of value-added product management and industrial services for the manufacturing industry in North America, differentiating itself from competitors through superior reliability and quality of service, performance excellence, continuous improvement, and emphasis on creation of value. Successful partnerships with the automotive industry, its Tier I, Tier II, and Tier III suppliers, and other original equipment manufacturers (OEM) and assemblers are the foundation of successful growth as a service provider of choice. Major market segments also include consumer goods, white goods, beverage and pharmaceutical industries. Services include supply chain management, logistics management, testing and inspection services, and packaging and kitting.

Your responsiblities

Represent thyssenkrupp in a positive and professional manner by providing exceptional quality assurance support to customers both on and off site. Work directly with thyssenkrupp Management and Supervisors to ensure customer requirements are implemented.

  • Coordinate sorting, inspection and packing assignments as negotiated between the company and each respective client
  • Understand the needs of the client, and requirements for each specific assignment to ensure jobs are completed satisfactorily
  • Hire and schedule employees for assignments as necessary, ensure assignments have proper work instructions and employees are trained. Assign employees to various tasks required to complete a job successfully
  • Evaluate employees’ job performance and address issues in a manner that is consistent with company policies and practices
  • Develop Team Leaders to assist in job start-ups, training of inspectors, and supervising work onsite
  • Handle customer inquiries about specific jobs, dealing with/investigating issues, complaints, and/or problems that arise. Know when to make decisions, or when to defer to higher authorities
  • Address problems and deal with conflicts that may arise amongst customers or employees as necessary
  • Document all information pertaining to various jobs, including all information surrounding customer contact, employee contact, issues, concerns or problems
  • Complete all required administrative duties, including reports and correspondence, as assigned for each respective customer and job
  • Develop relationships to lead to additional business opportunities within current accounts
  • Review monthly status of payment on accounts and follow up with the appropriate customer contact on those accounts with payments in arrears of 60 days or more. Communicate issue with the Credit Manager as appropriate.

The above is intended to describe the general content of and requirement for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.

Your profile

• Strong leadership and multi tasking ability
• Excellent organizational skills
• A minimum of 4 years previous experience in a customer service and supervisory capacity
• Preferred experience in the Quality Services / manufacturing arena
• Understanding of measurement units and tolerancing; ability to train others in this area
• Computer literate, able to utilize MS Word, Excel and PowerPoint and email software