engineering.tomorrow.together.

At thyssenkrupp we have more than 155,000 employees in nearly 80 countries and annual sales of €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

Operations Coordinator - Repair (Phoenix)
thyssenkrupp Elevator Corp,
Location Phoenix

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.2 billion euros in fiscal 2014/2015 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 900 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
 
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Your responsibilities

thyssenkrupp Elevator Americas is currently seeking an experienced administrator or coordinator to function as Operations Coordinator - Repair in Phoenix, AZ.

 

Essential duties and responsibilities: 

  • Review thyssenkupp Communications callback report to identify all callbacks held for AM service
    • Verify manpower has been assigned
    • Review unassigned tickets with service superintendent or service manager
  • Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to thyssenkrupp Communications daily by 2:00PM
  • Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching
  • Review WIP report weekly and provide update to regional shared services
  • Provides status to NTL and customers on open work orders, completed callbacks and repairs. Update PM ticket with the monthly work order #
  • Maintain and track field employee vacations requests and enter into Oracle
  • Act as liaison between the branch operations and regional dispatch
  • Assists mechanics with ITS downloads, PDA troubleshooting and PDA ordering, brochures and tools. Order new phones and replacements for service and repair department
  • Assists managers with safety meetings and maintains documentation
  • Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain PO’s for jobs that require PO’s for billing
  • Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office
  • Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices
  • Performs research and review for Service Manager; which may include running Account History reports, WIP , Routing, TK Exact, missed service reports, sick unit reports, researching billable calls
  • Assign assistant tickets to mechanics, as needed
  • Compile data and complete reports for high profile service accounts, as needed
  • Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales adm to compile the required documentation)
  • Review open ticket report and submits to regional dispatchers
  • Review invoice on-hold reports and works with Regional Procurement Department to correct
  • Order uniforms for service
  • Manage vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)
  • Performs other duties as assigned

Your profile

  • High school diploma or GED (general education degree); or one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
  • Some elevator repair administrative work
  • Oracle database knowledge
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

 

About thyssenkrupp
At thyssenkrupp we have more than 156,000 employees in nearly 80 countries and annual sales of €39 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.2 billion euros in fiscal 2014/2015 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 900 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
 
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Your responsibilities

thyssenkrupp Elevator Americas is currently seeking an experienced administrator or coordinator to function as Operations Coordinator - Repair in Phoenix, AZ.

 

Essential duties and responsibilities: 

  • Review thyssenkupp Communications callback report to identify all callbacks held for AM service
    • Verify manpower has been assigned
    • Review unassigned tickets with service superintendent or service manager
  • Review and update branch flowchart, Shared Calendar, On Call Manager and On Car List. Sends detailed notification to thyssenkrupp Communications daily by 2:00PM
  • Obtain updates from superintendent to update the Down Car List. Communicate down car information to dispatching
  • Review WIP report weekly and provide update to regional shared services
  • Provides status to NTL and customers on open work orders, completed callbacks and repairs. Update PM ticket with the monthly work order #
  • Maintain and track field employee vacations requests and enter into Oracle
  • Act as liaison between the branch operations and regional dispatch
  • Assists mechanics with ITS downloads, PDA troubleshooting and PDA ordering, brochures and tools. Order new phones and replacements for service and repair department
  • Assists managers with safety meetings and maintains documentation
  • Assists service manager with a review of weekly pre-invoicing reports. Review special accounts for billing. Obtain PO’s for jobs that require PO’s for billing
  • Entering time and expense manually for payroll, cost corrections and Friday payroll submission. Track and send receipts to regional office
  • Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices
  • Performs research and review for Service Manager; which may include running Account History reports, WIP , Routing, TK Exact, missed service reports, sick unit reports, researching billable calls
  • Assign assistant tickets to mechanics, as needed
  • Compile data and complete reports for high profile service accounts, as needed
  • Compile data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales adm to compile the required documentation)
  • Review open ticket report and submits to regional dispatchers
  • Review invoice on-hold reports and works with Regional Procurement Department to correct
  • Order uniforms for service
  • Manage vehicles and submits change forms to LeasePlan (N/A if branch has office manager or warehouse supervisor)
  • Performs other duties as assigned
Your profile
  • High school diploma or GED (general education degree); or one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
  • Some elevator repair administrative work
  • Oracle database knowledge
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions