engineering.tomorrow.together.

At thyssenkrupp we have more than 161,000 employees in 78 countries and annual sales of almost €43 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

Coordinator, Billing - Repair
thyssenkrupp Elevator Corp,
Location Atlanta

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
 
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Safety is a core value of our business and our commitment to YOU! It is woven into our culture each and every day.

Your responsibilities

Summary/Objective

Responsible for coordinating repair jobs for the region so that jobs are set up and organized within the system and communicated to management in an efficient, timely and profitable manner.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Enters new repair bookings as sold by sales or as part of a contract; enters non-billable repairs, including unit ID, scope of work, materials and estimated labor hours.
  2. Communicates frequently with customers to schedule repairs, answer questions and to follow up after repair completion.
  3. Maintains the backlog database, includes reviewing costs with repair managers and superintendents, coordinating cost corrections with payroll and purchasing.
  4. Checks job costs for repairs that the superintendent has communicated as ready to bill; updates if costs are in the line with the estimate.
  5. Requests material surveys and confirms materials when the superintendent does not provide the part number on the estimate sheet.
  6. Distributes operations backlog report to superintendents, separating billable and non-billable for margin calculation purposes; flags jobs with outstanding issues and lists manager responsible for resolving.
  7. Organizes and facilitates the weekly backlog review meeting with branch personnel to review all repairs in progress, review scheduled jobs and reassign as indicated, review unscheduled jobs, and task mechanics as directed.
  8. Invoices repairs; includes resolving service costing issues, verifying correct billing information, creating and printing invoices.
  9. Closes repair jobs so that revenue can be recognized; ensures accurate costing.
  10. Generates weekly revenue report.
  11. Performs other duties as assigned.

 

Your profile

Preferred Education and Experience

  1. High school diploma or GED (general education degree); one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
  2. Prior Elevator Experience preferred
  3. Oracle database knowledge

Relocation benefits may be available to current active full time thyssenkrupp Elevator employees subject to applicable eligibility criteria. Relocation benefits are not available to external candidates or candidates on a temporary assignment with the company.

 

About thyssenkrupp
At thyssenkrupp we have more than 156,000 employees in nearly 80 countries and annual sales of €39 billion. We are active in automotive engineering, logistics, plant technology, steel production, elevator manufacturing and much more. We work in large and small businesses all around the world – but we always work together. We have over 200 years of experience in industry and the latest cutting-edge technology. We have a position that‘s right for you, that piques your interest, and that puts your skills to the test.

We strive to make cities the best ever places to live, by advancing an industry that moves over 1 billion people each day. We are transforming our business by driving the industry norm and challenging ourselves, fostering a culture of internal and external collaboration, and building on our unique engineering capabilities to optimize existing and create new products and solutions for our customers that cater to real mobility needs. thyssenkrupp Elevator brings together the Group’s global activities in passenger transportation systems. With sales of 7.7 billion euros in fiscal 2016/2017 and customers in 150 countries, thyssenkrupp Elevator built its position as one of the world’s leading elevator companies from scratch in a mere 40 years’ time applying thyssenkrupp unique engineering capabilities. With more than 50,000 highly skilled employees, the company offers smart and innovative products and services designed to meet customers’ individual requirements. The portfolio includes passenger and freight elevators, escalators and moving walks, passenger boarding bridges, stair and platform lifts as well as tailored service solutions for all products. Over 1000 locations around the world provide an extensive sales and service network to guarantee closeness to customers.
 
thyssenkrupp Elevator Americas is the largest producer of elevators in the Americas, with more than 15,500 employees, in over 230 branch and service locations. thyssenkrupp Elevator Americas oversees all business for the operations in the United States, Canada, Central and South America. It is a subsidiary of thyssenkrupp Elevator AG.

Safety is a core value of our business and our commitment to YOU! It is woven into our culture each and every day.

Your responsibilities

Summary/Objective

Responsible for coordinating repair jobs for the region so that jobs are set up and organized within the system and communicated to management in an efficient, timely and profitable manner.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Enters new repair bookings as sold by sales or as part of a contract; enters non-billable repairs, including unit ID, scope of work, materials and estimated labor hours.
  2. Communicates frequently with customers to schedule repairs, answer questions and to follow up after repair completion.
  3. Maintains the backlog database, includes reviewing costs with repair managers and superintendents, coordinating cost corrections with payroll and purchasing.
  4. Checks job costs for repairs that the superintendent has communicated as ready to bill; updates if costs are in the line with the estimate.
  5. Requests material surveys and confirms materials when the superintendent does not provide the part number on the estimate sheet.
  6. Distributes operations backlog report to superintendents, separating billable and non-billable for margin calculation purposes; flags jobs with outstanding issues and lists manager responsible for resolving.
  7. Organizes and facilitates the weekly backlog review meeting with branch personnel to review all repairs in progress, review scheduled jobs and reassign as indicated, review unscheduled jobs, and task mechanics as directed.
  8. Invoices repairs; includes resolving service costing issues, verifying correct billing information, creating and printing invoices.
  9. Closes repair jobs so that revenue can be recognized; ensures accurate costing.
  10. Generates weekly revenue report.
  11. Performs other duties as assigned.

 

Your profile

Preferred Education and Experience

  1. High school diploma or GED (general education degree); one year certificate from college or technical school; or three to six months related experience and/or training in basic business administration; or an equivalent combination of education and experience
  2. Prior Elevator Experience preferred
  3. Oracle database knowledge

Relocation benefits may be available to current active full time thyssenkrupp Elevator employees subject to applicable eligibility criteria. Relocation benefits are not available to external candidates or candidates on a temporary assignment with the company.